Store Policy
Customer Care
At Petique, your satisfaction is at the heart of everything we do. Whether you have a question about a product, need help with an order, or simply want advice on the best accessories for your pet, our friendly customer care team is always happy to help.
You can reach us by email at support@petique-shop.com and we aim to respond to all enquiries within 24 hours on working days (Monday to Friday, 9am–5pm GMT). For urgent matters, please include your order number in the subject line so we can assist you as quickly as possible.
We are committed to providing a smooth and enjoyable shopping experience for every pet owner, and we will always do our best to resolve any concerns fairly and promptly.
Privacy & Safety
At Petique, we are committed to protecting your personal information and your right to privacy. When you shop with us, we collect only the data necessary to process your orders and provide you with the best possible service.
The personal information we collect may include your name, email address, delivery address, and payment details. Payment transactions are handled securely through trusted third-party providers and we never store your full card details on our systems.
We do not sell, trade, or share your personal data with third parties for marketing purposes. We may share your information with our delivery partners and service providers solely for the purpose of fulfilling your order.
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at support@petique-shop.com. Our data handling practices are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Wholesale Inquiries
Are you a pet shop, veterinary practice, or independent retailer interested in stocking Petique products? We would love to hear from you!
We work with a growing network of wholesale partners across the UK and Europe. Our wholesale programme offers competitive pricing, flexible minimum order quantities, and dedicated account support to help your business thrive.
To enquire about becoming a wholesale partner, please get in touch with our trade team at wholesale@petique-shop.com. Include your business name, location, and a brief description of your store, and a member of our team will get back to you within 2–3 working days.
Payment Methods
We offer a range of secure and convenient payment options to make your shopping experience as easy as possible. We accept all major Credit and Debit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways to keep your financial information safe at all times.